Returns & Refunds

Returns Policy

For full-priced products purchased online, Vaporized offers a Goodwill Returns Policy to its customers, as noted below, which gives you additional rights in addition to your statutory rights. This Goodwill Returns Policy does not affect your statutory rights. You may return any product purchased online within 30 days from the date of purchase and receive a full refund.

The following terms and conditions apply:

  • The product must be in its original packaging, in fully re-saleable condition, unopened, with seals intact and the product must not have been tampered with in any way and the packaging must not be damaged.
  • All refunds will be made no later than 30 days from the date of return by the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
  • The cost for returning the item back to us has to be covered by you.
  • The above does not apply for discontinued, clearance and products on “special offers”. For such products you have the right to cancel your order with us within 14 days from the day you received the goods.The cost for returning the products back to us has to be covered by you.

If you think you may change your mind about your purchase, we recommend that you do not open or unseal the products or otherwise tamper with the product or its packaging.

All refunds will be processed no later than 14 days from the moment we receive the products.

If unfortunately you run into any problems with the products that you have purchased on our website, please don’t hesitate to contact us at your earliest convenience and a member our customer service team will be more than happy to assist you and resolve any issues quickly and efficiently.

All returns will be handled in accordance with your statutory rights governed by the Consumer right Act 2015.